Managing Electronic Communication

COURSE NAME:
Managing Electronic Communication

COURSE DESCRIPTION:
This course covers the purpose of an email policy and identifies the issues faced by organizations using emails.
It also discusses creating and deploying an effective email policy for companies.
Finally, the legislations regarding email monitoring are identified with special emphasis on Banking & Finance Regulatory Compliance

LEARNING OBJECTIVES:
• Understand the necessity of a corporate policy on email use and retention
• Outline the number of ways in which the company email policy can be enforced
• Learn about the possibility of legal liability faced by a company
• Understand what are confidentiality breaches and how they come about
• Understand how a company’s reputation can be damaged by email content
• Learn how a company’s productivity and resources stand to be affected by inappropriate use of the email system
• Understand the various threats that an organization faces due to sexist or racist content and intellectual property
• Understand how to effectively retain and delete electronic records
• Learn the state and federal legislations regarding email monitoring
• Understand the legal standpoint on email auditing and interception

TOPICS COVERED:
• Introduction
• Lesson 1: What is an Email Policy?
• Lesson 2: What Are The Email Threats That Companies Face
• Lesson 3: Creating And Deploying An Electronic Messaging Policy
• Lesson 4: Legislation

REGULATORY REQUIREMENT:
Please see the state/regulatory requirement from the course catalogue page.

SEAT TIME:
This course has been approved for 2 hours.

COURSE PRE-REQUISITE:
N/A

TESTING:
Quizzes: You will not be required to pass the quizzes in order to start the next lesson.
Final Exam: You will be required to pass the final exam with a 70% in order to receive course credit.

COURSE COMPLETION:
Upon successful completion of this course you will be able to print your certificate online.

ABOUT THE SUBJECT MATTER EXPERT:
This course is created and brought to you by 360Training, a leading provider of accredited e-learning courses to working professionals through today's leading schools, associations and corporations. 360Training's high quality e-learning courses assist thousands of working professionals each month in a wide range of disciplines to succeed in today's marketplace, renew licenses, acquire certification or prepare for a new profession.

This course was created by the instructional design staff of 360Training in connection with field professionals that bring many years of experience in adult educational theory and distance learning technology to make the process of certification, compliance and training as convenient, engaging, and cost-effective as possible.

If you have any requests for technical or instructional support, please contact the 360Training Support Department located in the HELP section of your account profile. Technical support inquiries are handled immediately and instructional support questions are returned within 24 business hours with answers provided by a qualified professional in your field through our network of subject matter experts.

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